Return policy

We have a 14-day return policy; This means you have 14 days to request a return after you receive your item.

To be eligible for a return, your item must be in the same condition you received it, unworn or used, with tags and in original packaging. You will also need the receipt or proof of purchase. To initiate a return support@hawkknife.com

You can contact us at . Please note that returns must be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we will send you a return shipping label along with instructions on how and where to ship your package. Products returned to us without requesting a refund will not be accepted. For any return questions, always contact us at support@hawkknife.com You can contact us at. 



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Damages and problems
Please check your order upon receipt and if the item is defective, damaged or you have received the wrong item, contact us immediately so we can assess and correct the problem.

Exclusions / non-returnable items
Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), specialty items (such as special orders or personalized items), and personal care items (such as beauty products). . We also do not accept returns for hazardous materials, flammable liquids or gases. Please get in touch if you have questions or concerns about your custom item.

Unfortunately, we cannot accept returns on discounted items or gift cards.

Be informed about the steel materials of the products we produce. As you know, there is no such thing as stainless in knife steels, there is high resistance to rust. Do not forget that every type of steel can rust under suitable conditions. Please review the usage and maintenance conditions of the product you purchased. Rusting, that is, corrosion on the product, is not covered under our warranty and your return request will not be approved...

Changes
The quickest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item once the return is accepted.

European Union 14-day withdrawal period
Notwithstanding the foregoing, if the goods are being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As mentioned above, your item must be in the condition you received it, unworn or used, with tags and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we receive and inspect your return and let you know if the refund has been approved. If approved, a refund will automatically be issued to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and send the refund.
If it has been more than 15 business days since we approved your return, please contact us at support@hawkknife.com.